What should I do if I hear a sound of leaking CO2 from my SodaStream E-TERRA™ Sparkling Water Maker?

Bubble bummer! Follow the instructions below for help.

Option 1 - The sound of leaking CO2 comes after carbonation is finished

Leave the Sparkling Water Maker in an upright position. When the Sparkling Water Maker is no longer releasing CO2, remove the carbonating bottle. If you continue to hear the sound of leaking gas, contact us  via email or phone at 1-800-763-2258 Mon-Fri 9 am-7 pm EST.
Option 2 - The sound of leaking CO2 comes after inserting a new cylinder or during carbonation

Make sure the Quick Connect Cylinder is properly installed

 

Still having trouble? Contact us via email or phone at 1-800-763-2258 Mon-Fri 9 am-7 pm EST.