Why won't the carbonating flask close or lock? (E-DUO, AQUA FIZZ)

Try the steps below to figure out the issue:

1. Make sure the carbonating bottle is compatible with your machine
   

2. Make sure the bottle is inserted correctly:
   * The bottle is inserted correctly when there is a gap between the bottle and the base.

   E-DUO     AQUA FIZZ

For further assistance, please contact us via email or phone at 1-800-763-2258 Mon-Fri 9 am-8 pm EST.