Why is my SodaStream E-DUO™ Sparkling Water Maker not carbonating properly?

Let's help you get back to bubbling:

Step 1 - Is your carbonating bottle compatible with the SodaStream E-DUO™ Sparkling Water Maker?

The SodaStream E-DUO™ Sparkling Water Maker can be used with our dishwasher-safe 1L glass bottle and our regular 1L Fuse bottle. The 1L classic bottle, the 0.7L glass bottle (from the SodaStream Crystal™), the 0.5L bottle and My Only Bottle (0.5L) are not compatible.

Check the following compatibility chart:

If you’re using the correct bottle and still unable to carbonate, follow the below instructions for further assistance:

Step 2 - Are you out of CO2?

After pressing the carbonating button a few times, check if you see bubbles. If you don’t, you may be out of CO2. You can get a new cylinder through a participating retail location or by online CO2 order.

If you’re not out of CO2, follow the below instructions for further assistance:

Step 3 - Is your SodaStream Quick Connect Cylinder properly installed?

** The SodaStream Quick Connect CO2 Cylinder has a new fresh design - Same trusted quality!

Step 4 - Did you fill the carbonating bottle to the fill line?

 

Step 5 - Did you fizz the water in the right way?

Do not carbonate if flavors were added!

To carbonate, press as follows to get the desired level of your choice:
• For 1L Carbonating Bottle: left button (one bubble) for light fizz; Middle button (two bubbles) for medium fizz; Right button (three bubbles) for strong fizz.
• For 0.5L Carbonating Bottle: Left button (one bubble) for medium fizz; Middle button (two bubbles) for strong fizz. Do not carbonate if flavors were added.

 

Need further assistance? Contact us via email or phone at 1-800-763-2258 Mon-Fri 9 am-7 pm EST.