Why won't the Carbonation Unit detach from the Sodastream MIX® Sparkling Drink Maker?

To remove the Carbonation Unit from the Sodastream MIX® Sparkling Drink Maker, make sure that:

1. The bottle rest is tilted out
2. Firmly pull the Carbonation Nozzle towards you.
3. The Carbonation Unit will detach from the Sparkling Drink Maker.

* Remember - It is recommended to rinse the Carbonation Unit with water after every carbonation with non-water drinks.

For further assistance, please contact us via email or phone at 1-800-763-2258 Mon-Fri 9 am-8 pm EST.