In the rare event your glass broke during carbonation, do not open the carbonating flask, and contact us for assistance via email or phone at 800-763-2258.
Make sure you’re only using the Sodastream glass bottle with Sodastream E-DUO® Sparkling Water Maker, and the glass carafe with Sodastream AQUA FIZZ® Sparkling Water Maker.
Follow the below instructions:
- Do not use the glass bottle/carafe if it is cracked, chipped, or damaged in any way. Dispose of it immediately and replace it with a new one.
- Do not place the glass bottle/carafe in the freezer or extreme cold below 1°C, and do not subject it to any extreme temperatures.