Bubble bummer! Let's get this figured out.
Follow the below instructions to properly connect the carbonating bottle to your Source Sparkling Water Maker:
- If the bottle won't connect to the Snap-Lock, pull the bottle rest towards you until it reaches its fully forward position. Then insert the bottle into the Snap-Lock by firmly pushing the bottle up and back until it locks.
- If the bottle won't release from the Snap-Lock, gently pull the bottle rest towards you until it reaches its fully forward tilt position. If the carbonating bottle does not immediately release from the Snap-Lock, wait a few moments and it may release. Do not pull on the bottle. If it still does not release push the bottle back and then pull towards you again
- If the bottle disconnects during carbonation, you may have a broken Snap-Lock. Check if the Carbonation Tube or Bottle Rest are crooked.
If you have a broken Snap-Lock, or for further assistance, please contact us via email or phone at 800-763-2258.